How do I place an order?

Follow this simple guide to understand our process

Step 1

Find your repair and choose your service

Search by part number, fault code or vehicle — “1K0 907 379 CC” and “1K0907379CC” find the same unit — or use the Part Finder to browse by make, model and year. Every product lists the services available for it: repair by post, on-site fitting or a replacement unit.

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Step 2

Confirm your order

When you add an item to your basket we ask for your vehicle details and fault codes, so we know exactly what we are working on — there is no separate repair form to fill in. At checkout you can pay straight away, or choose Pay After Repair and settle up once the work is done.

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Step 3

Create an account (optional)

During checkout you can create an account in seconds. It lets you track your order, see your order history and reorder faster. Prefer not to? Guest checkout works just as well.

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Step 4

Send your unit and get it back

Post your unit to us — a shipping label is generated automatically where your service needs one — or bring the vehicle in for on-site fitting. We repair it, or transfer your data to a replacement, within 2–5 working days and send it back tracked with DHL Express or DPD.

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Step 5

Share your feedback

Once your order is complete you will receive an email inviting you to review your experience. We read every one — it is how we keep improving. Any questions along the way? Call 01884 798090.

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Every repair and replacement is turned around in 2–5 working days and returned by tracked DHL Express or DPD delivery. Here is what each service involves.

Which service do you need?

ServiceWhat you send usTypical turnaroundWhen you payWarranty
Repair Service (by post) Your faulty unit 2–5 working days from receipt After the repair is done 24 months*
Repair & Fitting (on-site) Nothing — bring the vehicle to us 2–3 hours at our workshop On collection 24 months*
Replacement Unit Your original unit (exchange basis) 2–5 working days from receipt At checkout 12 months
Replacement & Fitting (on-site) Nothing — bring the vehicle to us 2–3 hours at our workshop On collection 12 months

*24 months on repairs of electronic components; mechatronic and valve body repairs, and all replacement units, carry a 12-month warranty. Full terms are on our Returns & warranty page.

How each service works

Repair Service (by post)

Send us your unit · 2–5 working days · pay after the repair

  1. We test first — every unit is tested before any work starts.
  2. We repair it, usually within 2–5 working days of receiving it.
  3. We contact you for payment once the repair is complete.
  4. We ship it back carefully packed and tracked.

Not faulty? You pay only the test fee plus packaging and postage — never the full repair price. See current charges.

Repair & Fitting (on-site)

Bring the vehicle to us · 2–3 hours · pay on collection

  1. Call us on 01884 798090 to discuss the job and book an appointment.
  2. We diagnose and repair — we remove, repair and refit the unit, usually in 2–3 hours.
  3. We road-test your vehicle to confirm everything works as it should.
  4. You pay and drive away the same day.

Where we are: Unit 2, Sandparks Business Centre, Uffculme, Devon EX15 3XG.

Replacement Unit

Exchange basis · 2–5 working days · pay at checkout

  1. Check availability — order online, or send us the part number and we will confirm a match.
  2. Send us your original unit — replacements are supplied on an exchange basis.
  3. We transfer your data so the replacement works with your vehicle. Some units can be programmed without the original — ask us.
  4. We ship the unit to you, ready for installation.

Programming it yourself? Order first and send your original afterwards — a deposit applies until it arrives. Some mechatronic units need an adaptation procedure after fitting.

Replacement & Fitting (on-site)

Bring the vehicle to us · 2–3 hours · pay on collection

  1. Call us to confirm the replacement is in stock and book your slot.
  2. We fit the new unit and transfer the data from your original while you wait.
  3. We road-test your vehicle before handing it back.
  4. You pay and drive away the same day — we keep your original unit as the exchange.

Not sure which service you need? Call 01884 798090 with your symptoms and part number.

Packing your unit for shipping

Please pack your unit securely, using suitable padding and a sturdy box, so it reaches us in the same condition it left you. We cannot take responsibility for items damaged in transit because of insufficient packaging.

Can’t find your part on the site?

If the part you need is not listed, send us the details through our repair form — include the part number, fault codes and vehicle details and we will tell you whether we can repair it and what it costs. You can also call 01884 798090 or email [email protected].

Frequently asked questions

Do I need to fill in the repair form when ordering online?

No. The repair form is only for parts we don’t list on the website. If you can add the product to your basket, we collect your vehicle details and fault codes during checkout — nothing else is needed.

How long will my repair take?

Repairs and data transfers are usually completed within 2–5 working days of your unit reaching us. On-site fitting takes 2–3 hours at our workshop, depending on the component.

When do I pay?

For repair services you can pay once the work is complete. Replacement units and on-site fitting are paid at checkout or on collection.

Do I have to send my old unit back for a replacement?

Yes — all replacement units are supplied on an exchange basis, and we need your original unit to transfer its coding data. If you would rather program the new unit yourself, order it first and send your original afterwards; a deposit applies until it arrives.

How much is delivery?

UK mainland postage and packaging is £16.50 + VAT, sent tracked with DHL Express or DPD and signed for on receipt. For international rates, contact us at [email protected] or call 01884 798090.

Still have a question? Call 01884 798090 (Monday–Friday, 09:00–17:30) or see Delivery information, Returns & warranty and Payments.